Return policy
Every tag order is made to your approved proof, so this policy covers problems with printing, damage and defects.
Made to your approved proof
Each order is printed from the proof you approve, so check spelling, sizes and colors carefully before you sign it off.
Because tags carry your own branding, we cannot take back correctly printed tags for a change of mind.
Misprints, damage and defects
If your tags arrive misprinted, damaged or defective, report it within 10 days of delivery with photos. We reprint the affected tags or refund them.
A misprint means the printed tags do not match the proof you approved.
How to report a problem
Follow these steps so we can resolve it quickly. You can also reach our team by phone if you prefer to talk it through.
- Photograph the problem tags and the outer packaging
- Email the photos to info@thehangtags.com within 10 days of delivery
- Include your name, order details and a short description
- Keep the tags until we confirm a reprint or refund